Thank you for shopping with MAXCLINIC. We are committed to getting your order to you quickly and reliably.

Shipping Destination

We currently ship to addresses within Australia only.

Processing Time

Orders are typically processed and dispatched within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

All orders are dispatched from our fulfilment centre in South Korea. Most orders are delivered within approximately 7-10 business days after dispatch. Delivery times may vary depending on customs clearance, carrier availability, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Fees & Free Shipping

Standard shipping is A$8.95. Free shipping is available on orders over A$89.

Customs & Import

All prices include GST where applicable. Orders shipped to Australia under the AU$1,000 low-value import threshold will not incur additional customs duties or charges upon delivery.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 1–2 business days for tracking information to become active after dispatch.

Shipping Address

Please make sure your shipping address is complete and accurate when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Delayed or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at maxclinic.au@gmail.com  so we can assist you in checking the status of your shipment.

If tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbours, or your local delivery depot. You may also contact the carrier directly for additional assistance.

Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.